Terms of Service

SynqOS Ltd, 2 Edmund Court, Sheffield, United Kingdom. Company number: 17338012.

Contact: hello@synqos.co.uk.

You must be at least 18 and authorised to bind your business. You are responsible for activity under your account and for keeping your credentials secure. Notify us immediately of any unauthorised access.

Synq OS provides AI-powered agents and automations for entertainment venues. Features and integrations may change over time. We do not guarantee that any specific outcome (bookings, revenue, engagement) will result from using the Service.

• Prices are shown in the checkout at time of purchase and are billed via Stripe.
• Subscriptions renew automatically until cancelled from the customer portal.
• Except where UK consumer law requires otherwise, fees are non-refundable once the billing period has started.
• We may change prices with at least 30 days' notice before your next renewal.

You agree not to:

• Use the Service to break the law or infringe third-party rights.
• Send spam, unsolicited marketing, or content prohibited by connected platforms (Meta, Google, Roller, etc.).
• Reverse engineer, scrape, or attempt to disrupt the Service.
• Share account access with users outside your organisation.
• Use the Competitor Radar feature to access private content, personal data, or content requiring authentication on third-party platforms. The Competitor Radar reads publicly visible business page posts only. You are responsible for ensuring your use of this feature complies with Meta's Platform Terms and any applicable terms of the third-party platforms accessed. SynqOS Ltd does not accept liability for any account suspension or access restriction imposed by Meta or other platforms as a result of using this feature.

You retain ownership of the data you submit. You grant us a limited licence to process it solely to operate the Service. Personal data is handled under our Privacy Policy.

The Service connects to third-party platforms (Roller, Meta, Google, Stripe, n8n and others). Your use of those platforms is governed by their own terms. We are not responsible for outages or policy changes on those services.

The Competitor Radar feature reads publicly visible posts from competitor Facebook business pages using the Facebook Graph API. This feature is intended for monitoring a small number of direct local competitors for legitimate business intelligence purposes only. Customers must not use this feature to collect data at scale, to process personal data about individuals, or in any way that violates Meta's Platform Terms or any other applicable third-party terms. SynqOS Ltd is not responsible for any consequences arising from a customer's use of this feature in breach of third-party platform terms.

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance and third-party outages may cause downtime.

You may cancel at any time from the customer portal. We may suspend or terminate accounts that breach these terms, fail payment, or misuse the Service. On termination your data is deleted per the retention schedule in our Privacy Policy.

To the fullest extent permitted by law, our aggregate liability for any claim is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect, incidental or consequential losses, or for lost profits, revenue, data or goodwill. Nothing in these terms limits liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

We may update these terms. Material changes will be notified by email or in-app at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Questions? Email hello@synqos.co.uk.

Where you use SynqOS to process personal data relating to your customers or venue guests (for example via the Customer Support, Marketing or Revenue Manager agents), SynqOS Ltd acts as a data processor on your behalf and you act as the data controller.

By accepting these Terms you also agree to the Data Processing Agreement (DPA) set out below, which forms part of this contract and satisfies the requirements of UK GDPR Article 28.

Subject matter and duration

We process personal data on your behalf for the duration of your active subscription, solely to provide the SynqOS service. On termination we delete your data within 30 days.

Nature and purpose of processing

Processing includes: storing venue operational data, sending it to AI analysis services, generating marketing content, syncing with third-party platforms (Meta, Google, Roller, Stripe) at your direction, and returning results to your dashboard.

Types of personal data

Customer names, email addresses, booking history, review content, payment references, and any other personal data you choose to connect via integrations.

Categories of data subjects

Your venue's customers, guests and staff whose data you submit to the service.

Your obligations as controller

• You confirm you have a lawful basis to process the personal data you submit to SynqOS.
• You are responsible for obtaining any consents required from your customers before submitting their data.
• You are responsible for handling data subject rights requests from your own customers.

Our obligations as processor

• We process your data only on your documented instructions (operating the service).
• We maintain appropriate technical and organisational security measures.
• We will notify you without undue delay of any personal data breach affecting your data.
• We will assist you in responding to data subject rights requests where technically possible.
• We will delete or return all personal data on termination of the service.

Sub-processors

We use the following sub-processors to deliver the service. By agreeing to these Terms you authorise their use. We will notify you of any material changes to this list with at least 14 days' notice.

• Supabase Inc — database and authentication (USA, IDTA)
• Stripe Inc — payment processing (USA, IDTA)
• n8n GmbH — workflow automation (EU, SCCs)
• Google LLC (Gemini API) — AI analysis of operational data (USA, IDTA)
• Anthropic PBC (Claude API, via Lovable) — AI model calls (USA, IDTA)

International transfers

Where personal data is transferred outside the UK, we rely on the UK International Data Transfer Agreement (IDTA) or equivalent safeguards as specified above.