Terms of Service

SynqOS Ltd, 2 Edmund Court, Sheffield, United Kingdom. Company number: 17338012.

Contact: hello@synqos.co.uk.

If you visit synqos.co.uk without an account, section 5 (Intellectual property), section 12 (Liability) and section 14 (Governing law) apply to your use of the website. You may view pages and print or save a copy for your own reference. You must not copy, republish, sell or scrape the website or its content, or present it as your own.

You must be at least 18 and authorised to bind your business. You are responsible for activity under your account and for keeping your credentials secure. Notify us immediately of any unauthorised access.

SynqOS provides automated agents for entertainment venues. Features and integrations may change over time. We do not guarantee that any specific outcome (bookings, revenue, engagement) will result from using the Service.

SynqOS Ltd, or our licensors, owns all intellectual property rights in the Service and the website, including the software and source code, automation workflows, prompts, templates, designs, page layouts, text, graphics, logos and the SynqOS name. These are protected by copyright, database right and other laws. Nothing in these terms transfers any of these rights to you.

While your subscription is active, we give you a limited, non-exclusive, non-transferable licence to use the Service for your own venue's business. All rights not expressly granted are reserved.

You must not, and must not help anyone else to:

• copy, reproduce, modify, translate or create derivative works from any part of the Service or the website, except as these terms allow or the law permits;
• reverse engineer, decompile or disassemble the Service, or try to obtain its source code, workflows or prompts, except where the law expressly allows this and that right cannot be excluded;
• use the Service, its outputs, screenshots or documentation to build, or help someone else build, a competing product or service;
• access the Service or the website by automated means such as bots, scrapers or crawlers (other than search engines that follow our robots.txt), or extract data from them in bulk;
• frame, mirror, resell, sublicense, rent or lend the Service or access to it;
• remove or hide any copyright, trade mark or other notices.

Trade marks: SynqOS and the SynqOS logo are our trade marks. You must not use them, or anything confusingly similar, in any business name, domain name, product or advertising without our written permission.

Confidential information: features, pricing, roadmaps, workflows and anything else we share with you that isn't public are our confidential information. You must keep them confidential and use them only to use the Service. This continues after your subscription ends.

Feedback: if you send us suggestions or ideas, we may use them freely, without any obligation to you.

Your outputs: content the Service creates for you, such as social posts, reports and email drafts, is yours to use in your own business.

• Prices are shown in the checkout at time of purchase and are billed via Stripe.
• Subscriptions renew automatically until cancelled from the customer portal.
• Except where UK consumer law requires otherwise, fees are non-refundable once the billing period has started.
• We may change prices with at least 30 days' notice before your next renewal.

You agree not to:

• Use the Service to break the law or infringe third-party rights.
• Send spam, unsolicited marketing, or content prohibited by connected platforms (Meta, Google, etc.).
• Attempt to disrupt, overload or gain unauthorised access to the Service (see also section 5).
• Share account access with users outside your organisation.
• Enter personal data about individuals into Competitor Radar notes. Competitor Radar uses only the notes you enter about competitors; it does not read Facebook pages.

You retain ownership of the data you submit. You grant us a limited licence to process it solely to operate the Service. Personal data is handled under our Privacy Policy.

The Service connects to third-party platforms (Square, SumUp, Meta and Google). Your use of those platforms is governed by their own terms. We are not responsible for outages or policy changes on those services.

The Competitor Radar feature uses the notes you enter about competitors. It does not read Facebook pages or other social media accounts.

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance and third-party outages may cause downtime.

You may cancel at any time from the customer portal. We may suspend or terminate accounts that breach these terms, fail payment, or misuse the Service. On termination your data is deleted per the retention schedule in our Privacy Policy.

We may suspend or end your access immediately if you break section 5. Section 5 and any accrued rights continue after your subscription ends.

To the fullest extent permitted by law, our aggregate liability for any claim is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect, incidental or consequential losses, or for lost profits, revenue, data or goodwill. Nothing in these terms limits liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

We may update these terms. Material changes will be notified by email or in-app at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Questions? Email hello@synqos.co.uk.

Where you use SynqOS to process personal data relating to your customers or venue guests (for example via the Customer Support, Marketing or Revenue Manager agents), SynqOS Ltd acts as a data processor on your behalf and you act as the data controller.

By accepting these Terms you also agree to the Data Processing Agreement (DPA) set out below, which forms part of this contract and satisfies the requirements of UK GDPR Article 28.

Subject matter and duration

We process personal data on your behalf for the duration of your active subscription, solely to provide the SynqOS service. On termination we delete your data within 30 days.

Nature and purpose of processing

Processing includes: storing venue operational data, sending it to Google Gemini for analysis, generating marketing content, syncing with third-party platforms (Square, SumUp, Meta, Google) at your direction, and returning results to your dashboard.

Types of personal data

Customer names, email addresses, booking history, review content, payment references, and any other personal data you choose to connect via integrations.

Categories of data subjects

Your venue's customers, guests and staff whose data you submit to the service.

Your obligations as controller

• You confirm you have a lawful basis to process the personal data you submit to SynqOS.
• You are responsible for obtaining any consents required from your customers before submitting their data.
• You are responsible for handling data subject rights requests from your own customers.

Our obligations as processor

• We process your data only on your documented instructions (operating the service).
• We maintain appropriate technical and organisational security measures.
• We will notify you without undue delay of any personal data breach affecting your data.
• We will assist you in responding to data subject rights requests where technically possible.
• We will delete or return all personal data on termination of the service.

Sub-processors

We use the following sub-processors to deliver the service. By agreeing to these Terms you authorise their use. We will notify you of any material changes to this list with at least 14 days' notice.

• Supabase — database and authentication (London, UK)
• n8n GmbH (n8n Cloud) — automation workflows (Frankfurt, EU, SCCs)
• Lovable and Cloudflare — app hosting (Lovable also relays some Gemini requests)
• Google LLC — Gemini API for drafting and analysis; Gmail and Business Profile APIs (USA, IDTA)
• Meta — Facebook and Instagram APIs
• Square and SumUp — sales data from integrations you connect
• Stripe Inc — our billing (USA, IDTA)
• Resend — sending email
• Serper.dev — search results for SEO rankings
• Open-Meteo — weather forecasts

When you use Customer Support tools, the content of your customers' emails (including their name and email address) is sent to Google Gemini to draft replies and spot follow-ups; nothing is sent unless you use those tools. We use Google's paid Gemini API, under which Google does not use this content to train its models. Successful automation runs are not stored by our automation service (n8n); failed runs are kept in its log only for troubleshooting and are deleted automatically.

International transfers

Where personal data is transferred outside the UK, we rely on the UK International Data Transfer Agreement (IDTA) or equivalent safeguards as specified above.

You can delete your account and all your data at any time from Account → "Privacy & your data" → "Delete my account". This permanently deletes your account, your venue details, the accounts you have connected (Facebook, Instagram, Google, Gmail, Square, SumUp and your booking system), your saved reports and dashboards, the files you have uploaded, and the data held by our automation service. It can't be undone.

If you cannot sign in, or you would rather ask us, email hello@synqos.co.uk from the email address on your account. We will delete everything within 30 days and confirm to you by email.

Facebook and Instagram: you can also remove SynqOS from your Facebook account under Settings & privacy → Settings → Apps and websites. When you do, we stop accessing your Page and Instagram data. To delete the data we already hold, delete your account or email us as above.

What we keep: records we are required by law to keep, such as invoices and payment records, for as long as the law requires; and, if you have asked us not to email you, a note of your email address so that we do not contact you again.